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EDI InfoService - your permanent access to
our knowledge
The daily work with your partners often results in open questions.
- You receive a message that will not convert to your system. Why ?
- A new partner sends you his profile. Will it work ?
- A customer asks for a new information about your articles. Is it
possible to provide this information ?
All these questions and similar ones only occur a few times during the
year. If you try to solve them by yourself it means big effort. For us
it is daily business. In most cases the answers can be given directly.
Even if we have to perform some research, normally the effort is small.
You send us a mail with your question or you pick up the phone and
contact our support. The small daily problems will be solved fast and
you can go on with your business.
We offer this service based on an annual fee in different versions for
different needs.
EDI InfoService for
companies is meant for producers or big retailers which handle
their own software and EDI by themselves or are using a customized
software system.
EDI InfoService for
companies with shops is meant for producers which additionally
to their normal business also handle a retail organization of a
certain degree.
EDI InfoService for
software provider gives second level support to the providers
of standard retail (or other) software which will perform the
first level support themselves and need assistance in special topics of
the area.
EDI InfoService for SME
retail is meant to those retailers which use standard retail
software but have a larger scope of activities than most of the
retailers, e.g. they are working with a lot of exotic suppliers.
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