Service Centre: resources, downloads and support

The Service Centre is your one-stop point of contact for resources and downloads for eBiss, eGate and EDI in general.

Our Customer Service Team is there to help you. Contact us:

If possible, please have your eGate participant number or - if already available - your ticket number ("ANF-xxx...") ready.

Please also note that the support service might be charged, unless specified otherwise in individual contracts (e.g. eXtended EDI service).

service center mail Preferably by email: This email address is being protected from spambots. You need JavaScript enabled to view it.
service center phone Alternatively by phone: +49 721 20380-20
(MON to FRI, 9:00 to 18:00 CET)



Current EDI topics

EDI best practice

Tel.: +49 (721) 20 380 - 0
Mail: info@pranke.com

Support:
Tel.: +49 (721) 20 380 - 20
Mail: support@pranke.com