By default, the help runs on the local computer as a docu wiki at http://localhost:8800. In the configurator, you can change the URL under “Miscellaneous”, on the fifth page of the wizard.

Always use localhost in the address if you want the help to start on the local computer. If you want to set up the Help on a server, enter the address or the address or IP of the server on which eBiss is installed and configure the help as described below under “Set up help service”.

To do this, configure the help so that the URL points to the server on which the eBiss service or help service is running and do not use the local IP (not 127.0.0.1), but e.g. http://meinServer.int.pranke.com:10101.

Now install the help service via the command in a console with admin rights (see also CommandClient):

• eBiss.CommandClient.exe –HelpService Install

The Windows service “eBissHelpService” is installed.

As a job

An old variant is to set up the help as a job. Import the job and the automation event under: .\StandardTemplates\Jobs\HelpService

After that you will have an automation event that restarts the help service every hour. You can change the timing, but the help service will only run 1x, even if the automation event restarts.

Test the configuration by starting the job manually, there should be no errors in the log. After that the help is active and should be accessible locally and from the clients.

Translated with www.DeepL.com/Translator (free version)

Solution: Check the log entries in the Client Log (usually the ServiceLog.Log). If the following entry is found, the configuration is set incorrectly..

2017.05.03 08:06:48.240| Progress|cli| eBiss.WinClient | Start | 1 | Open help: http://PrankeHelpServer:8800/doku.php?id=eBissApp:eBissDataNode.MessageBoxes
2017.05.03 08:06:48.240| Progress|cli| eBiss.WinClient | Start | 1 | Don't start wiki (it's configured as server side, not localhost)

If your Windows user account does not have sufficient permissions, you may be able to observe this error.

Solution: Try running the eBiss Client as an administrator and try clicking on the Help again. Adjust your account settings with appropriate permissions.

Please view the servicelog (you can open the servicelog via the dashboard). There you will find the lines to start the help, for example

2017.11.30 08:01:35.225| Progress|cli| eBiss.WinClient | Start | 1 | Open help: http://xxpranke.com:8800/doku.php?id=ebissapp:ebissdatanode.mappings:de-DE
2017.11.30 08:01:35.226| Progress|cli| eBiss.WinClient | Start | 1 | Don't start wiki (it's configured as server side, not localhost)

In this example the help is not started by eBiss but it is expected that the help is already running (see above). By adjusting the configuration (see above) you can adjust the value, usually only a restart of eBiss Client is necessary.

The released version of eBiss Help contains a default user to customize your help:

• Benutzername: admin
• Passwort: Due1a$wu

You can add additional users and customize your analytics web pages